Terms and Conditions

Man with Van Hackney Marshes Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Hackney Marshes provides transport, removal and related services. By making a booking, using our services or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not accept these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man with Van Hackney Marshes, the provider of transport and removal services.

1.2 "Customer" means any individual, business, organisation or third party booking or using the services of the Company.

1.3 "Services" means man and van, removal, relocation, collection, delivery, loading, unloading, packing assistance, and any related services agreed between the Company and the Customer.

1.4 "Goods" means all items, belongings, furniture, packages, equipment or materials handled, transported or stored by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Company and the Customer, comprising these Terms and Conditions and any written or verbal confirmation of the booking, including any agreed quotation, inventory or schedule.

2. Service Scope and Area

2.1 The Company provides man and van and removal services primarily to customers requiring collections and deliveries within the local area, across London and to or from other parts of the United Kingdom, subject to availability and agreement.

2.2 The exact scope of the Services, including locations, dates, times, vehicle size, manpower and any additional tasks, will be agreed at the time of booking and confirmed by the Company.

2.3 The Company reserves the right to refuse or cancel any booking where access is unsafe, unlawful, impracticable or where the nature of the Goods or the circumstances may endanger staff, vehicles, property or the public.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing accurate and complete details of the required Services, including addresses, dates, times, access restrictions, parking arrangements, the approximate volume of Goods and any special requirements.

3.2 The Customer is responsible for ensuring that all information provided is true, complete and not misleading. The Company shall not be liable for any delay, additional cost or inability to complete the Services caused by inaccurate or incomplete information.

3.3 A booking is only confirmed once the Company has accepted the request and provided a confirmation, which may be verbal or in writing. The Contract shall come into existence upon such confirmation.

3.4 The Company may at its discretion require a deposit or prepayment to secure a booking. Any such requirement will be communicated to the Customer at the time of booking.

3.5 The Customer must notify the Company as soon as reasonably possible of any changes to the booking, including changes to addresses, dates, times, access information, parking, or the nature or quantity of Goods. The Company reserves the right to amend the price or cancel the booking if such changes materially affect the Services.

4. Quotations and Pricing

4.1 Any quotation provided by the Company is based on the information supplied by the Customer at the time of enquiry and is subject to these Terms and Conditions.

4.2 Quotations are normally given either as hourly rates or as fixed prices. The basis will be made clear at the time of quotation.

4.3 Quotations do not include charges for parking, tolls, congestion fees, fines, additional labour, waiting time, storage, packing materials or services outside the original scope, unless explicitly stated. These may be charged in addition.

4.4 The Company reserves the right to revise quotations if:

(a) the information provided by the Customer was inaccurate or incomplete; or

(b) the Customer adds additional Goods or services; or

(d) delays arise beyond the reasonable control of the Company.

5. Access, Parking and Customer Responsibilities

5.1 The Customer is responsible for ensuring that suitable access is available at both collection and delivery points, including safe parking in close proximity to the premises and clear routes for moving Goods.

5.2 The Customer must ensure that any necessary permits, permissions or parking arrangements are in place in advance of the Services. The Company may, at its discretion, assist with advice on parking, but ultimate responsibility rests with the Customer.

5.3 Any parking fees, fines, penalty charges, tow-away costs or similar costs incurred as a direct result of circumstances at the pickup or delivery address may be charged to the Customer.

5.4 The Customer shall ensure that Goods are properly packed, labelled and ready for transport unless packing services have been explicitly agreed. Goods should be boxed where possible and fragile items adequately protected.

5.5 The Customer or an authorised representative must be present during loading and unloading unless otherwise agreed. The Customer is responsible for checking that nothing is left behind at the collection address and that all Goods are delivered at the destination.

6. Payments

6.1 Unless otherwise agreed, payment is due in full on completion of the Services on the day of the move or delivery.

6.2 The Company may accept various forms of payment, such as card, bank transfer or cash, as communicated to the Customer in advance. The Company is not obliged to accept any particular payment method.

6.3 Where a deposit or prepayment is required, the booking will not be secured until such payment has been received and cleared.

6.4 For business and account Customers, alternative payment terms may be agreed in writing. If payment is not received by the agreed date, the Company reserves the right to charge interest on overdue amounts at the statutory rate until payment is made in full.

6.5 The Customer must not make any unauthorised deductions or set-offs from any sums due to the Company.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by providing notice to the Company as early as possible.

7.2 The Company reserves the right to apply cancellation or amendment charges, which may be calculated with reference to the time remaining before the scheduled start of the Services. The Company will inform the Customer of such charges at the time of cancellation where applicable.

7.3 Where a deposit has been paid, the Company may retain all or part of the deposit to cover reasonable administration and loss of business if the Customer cancels or significantly alters the booking at short notice.

7.4 The Company may cancel or reschedule the Services without liability to the Customer in the event of:

(a) severe weather, accidents, road closures or events of force majeure; or

(b) illness or unavailability of key staff where cover cannot reasonably be arranged; or

(d) non-payment of required deposits or prepayments.

7.5 In such cases, the Company will endeavour to provide as much notice as reasonably possible and may, at its discretion, offer an alternative date or time.

8. Excluded and Prohibited Items

8.1 The Company will not knowingly carry or handle the following items:

(a) illegal goods, stolen goods or items obtained unlawfully;

(b) dangerous goods, including explosives, flammable liquids or gases, firearms, ammunition, toxic or corrosive substances;

(d) live animals, plants, or biological materials;

(e) cash, jewellery, watches, precious metals, securities, important documents or items of exceptional value unless explicitly agreed in writing.

8.2 If such items are transported without the Company’s knowledge, the Company shall have no liability for any loss, damage or consequences arising, and the Customer shall indemnify the Company against any resulting claims, fines or expenses.

9. Waste Removal and Environmental Regulations

9.1 The Company is not a waste carrier or disposal contractor unless this is expressly agreed and all legal requirements are met.

9.2 The Customer must not request the Company to dispose of household, commercial or construction waste in a manner that would breach environmental or waste management regulations.

9.3 Where the Company agrees to remove items for disposal, such removal will be carried out in accordance with applicable laws and may incur additional charges based on weight, volume, type of material, and disposal costs.

9.4 The Customer is responsible for accurately describing any items intended for disposal and for ensuring that no hazardous or restricted waste is included in any load presented to the Company.

9.5 The Company reserves the right to refuse removal of any item where it reasonably suspects that disposal would be unlawful or unsafe.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

10.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum, having regard to the nature, condition and value of the Goods, and any cover specifically agreed with the Customer.

10.3 The Company shall not be liable for:

(a) loss or damage arising from wear and tear, inherent defect, inadequate packing by the Customer, or pre-existing damage;

(b) loss or damage to fragile or high-value items where the Customer has failed to inform the Company of their nature and value in advance;

(d) loss or damage arising from delays caused by traffic, weather, road closures, breakdowns or other events reasonably beyond the Company’s control.

10.4 The Customer shall notify the Company in writing of any visible loss or damage as soon as practicable and in any event within a reasonable time after completion of the Services. Failure to notify within a reasonable time may prejudice the Company’s ability to investigate and may affect any claim.

10.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

11. Customer Indemnity

11.1 The Customer shall indemnify and keep indemnified the Company, its employees and agents against all losses, claims, damages, costs and expenses arising from:

(a) the Customer’s breach of these Terms and Conditions;

(b) the carriage of prohibited or unlawful items;

(d) any claim by a third party in connection with the Services, except to the extent caused by the negligence or breach of the Company.

12. Delays and Waiting Time

12.1 The Customer acknowledges that transport and removal work is subject to variable conditions, including traffic, weather and access issues, and that precise timing cannot be guaranteed.

12.2 Where delays occur due to circumstances beyond the Company’s reasonable control, the Company shall not be liable for resulting loss or inconvenience.

12.3 The Company may charge for waiting time where staff and vehicles are kept waiting beyond the agreed schedule due to delays caused by the Customer, third parties under the Customer’s control, or issues at the premises.

13. Insurance

13.1 The Company maintains insurance appropriate to its operations as required by law and good industry practice.

13.2 It is the Customer’s responsibility to ensure that their own contents, business or household insurance policies provide adequate cover for the move or transport. The Customer should obtain additional insurance if necessary.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that an investigation can be carried out and, where appropriate, remedial steps taken.

14.2 The Company will handle complaints in a fair and reasonable manner and may request supporting information or evidence to assist in resolving the matter.

15. Data Protection and Privacy

15.1 The Company may collect and process personal information about the Customer in order to administer bookings, provide the Services and comply with legal obligations.

15.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to provide the Services, recover payments, comply with the law or with the Customer’s consent.

16. Variations to Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.

16.2 Any variation to these Terms and Conditions will only be effective if agreed in writing by the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services.

By making a booking with Man with Van Hackney Marshes or using our Services, you confirm that you have read, understood and agree to these Terms and Conditions.